Privacy Policy

Home Privacy Policy

eSilentFront Technologies Limited (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://efacilitysoftware.com, use our website, cloud software platform, Android application, iOS application, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Full Name
  • Email Address
  • Phone Number
  • Company / Organization Details
  • Job Title or Designation
  • Account Login Information
  • Support Request Information

Usage & Technical Information

We may automatically collect technical and usage information such as:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • App Version
  • Log Files
  • Session Activity
  • Pages Viewed
  • Date & Time of Access

Mobile Application Data

When you use our Android or iOS applications, we may collect device-related information, subject to your device permissions and application settings.

This may include:

  • Device Identifier
  • Push Notification Preferences
  • Location Data (if enabled)
  • Camera Access (if permitted)
  • File / Document Upload Data
  • Diagnostic & Crash Reports

2. How We Use Information

We use collected information for purposes including:

  • Providing and operating our Services
  • Creating and managing user accounts
  • Processing requests and transactions
  • Delivering customer support
  • Improving website and application performance
  • Security monitoring and fraud prevention
  • Sending administrative communications
  • Product updates and service notifications
  • Compliance with legal obligations

3. Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve user experience, analyze website traffic, and maintain security.

Cookies may help us:

  • Remember user preferences
  • Improve website functionality
  • Analyze visitor interactions
  • Maintain secure sessions

You may modify browser settings to disable cookies; however, some features may not function correctly.

4. Account Registration & Authentication

Certain services may require user account registration. Users are responsible for maintaining the confidentiality of account credentials and restricting access to their accounts.

We reserve the right to suspend or terminate accounts that violate applicable laws, platform rules, or service agreements.

5. Mobile Application Permissions

Depending on application functionality, our Android and iOS apps may request permission to access:

  • Camera
  • Storage / Files
  • Notifications
  • Location Services
  • Device Information

Permissions are requested solely to support application functionality. Users may manage permissions through device settings.